Little Pocket Bear Hug - Personalised Pocket Sized Bamboo Bear - A Small Handmade Gift with a Big Heart - Thinking Of You Gift - Small Gift

Shipping & Return Policy - YourGiftShop.co.uk

Dispatch and Delivery:
At YourGiftShop.co.uk, we strive to dispatch your chosen items within 1-3 business days. We primarily utilize Royal Mail and UPS for our deliveries to ensure your gifts arrive promptly and securely. However, depending on the destination or specific requirements, we may employ other reputable couriers and postal services.

Personalised Items:
We take pride in the personalisation of your gifts, tailoring each item to your specifications. Please review your customisations carefully before confirming your order. Due to their unique nature, personalised items cannot be returned if the error is a result of customer mistake or incorrect submission. We craft each piece to your entered specifications, and as such, these purchases are final.

Returns for Non-Personalised Items:
If you are not entirely satisfied with a non-personalised purchase, you may return it within 14 days of receipt. The item must be unused, in its original packaging, and in the condition it was received. Please contact our customer service team to initiate a return. Customers are responsible for the return shipping costs unless the item is defective or has been sent in error.

Refunds:
Upon receipt of the returned non-personalised item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Refunds may take up to 14 days to be credited back to your account.

Damaged or Faulty Items:
In the unfortunate event that your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence. We will work swiftly to resolve the issue, be it through a replacement or a refund.

Contacting Us:
For any queries regarding our Shipping & Return Policy or for assistance with an order, please reach out to our customer support team. We are committed to providing exceptional service and ensuring your satisfaction with every purchase.

Please note that this policy is in accordance with UK consumer law and is subject to changes in legislation.